FREQUENTLY ASKED QUESTIONS
Common questions
Have questions? We are here to help. Please view the below list of most commonly asked questions. If you don’t find what you are looking for here, please feel free to contact us, drop by, or try our helpful chat bot. Our team will do our best to get you the answers you need.
FAQs
DO YOU OFFER FLEXIBLE PAYMENTS?
Yes. Through Livble, you can split your rent into smaller payments.
WHAT FEES CAN I EXPECT TO BE ADDED TO MY MONTHLY RENT?
APPLICATION FEES
- Application Fee – $75.00 for each adult over 18 years of age
- Administration Fee – $200 per home
ONE TIME FEES
- Risk Fee (if applicable) – $400
DEPOSITS (JETTY)
- Three Bedroom, Two Bath – varies bond amount $1,500, $2,000, or $3,000
ADDITIONAL CHARGES – MONTHLY, FIXED
Per unit / monthly – Required
- Amenity Fee – $185
- Liability Insurance – $18.00
- Pest Control – $10
- Tech Fee – $55
PET CHARGES – OPTIONAL
- Pet Fee (per pet) – $400 (2 max), one time
- Pet Rent (per pet) – $35.00, per month
IS THE MAINTENANCE TEAM ON-SITE?
Yes. Our on-site maintenance team is here to help. Just turn in a work order and our team will be by to help with your maintenance needs.
WHAT IS THE PET POLICY?
- Max Number of Pets: 2
- Max Weight of Pets: 85 lbs
- Pet Fee: $400 per pet (one time)
- Monthly Pet Rent: $35 per pet
WHAT FLOORPLAN SIZE OPTIONS DO YOU OFFER?
Every home at Home at Ashcroft has three bedrooms and an attached 2-car garage. See the floor plans page for layouts and availability.
DO ALL HOMES FEATURE THE SAME LEVEL OF FINISH?
Every home has the same standard finishes, including quartz countertops and stainless-steel appliances. Walk-in showers, soaking tubs and full basements are in select homes only.
DO YOU OFFER GARAGE RENTALS?
All homes come with an attached 2 car garage.
DO YOU OFFER RESERVED COVERED PARKING?
All homes come with an attached 2 car garage.
DOES YOUR COMMUNITY HAVE A GATED ENTRANCE SYSTEM?
No, our community does not have a gated entrance.
DO YOU OFFER STORAGE RENTALS?
All homes come with an attached 2 car garage.
WHAT ARE THE FITNESS CENTER HOURS?
Our Fitness Center is open 24 hours.
WHAT HOURS IS THE POOL OPEN?
Pool hours vary. Please check with the office for more information.
DO YOU PROVIDE WASHERS AND DRYERS?
All of the Home at Ashcroft units come with in-home washers and dryers.
DO YOU HAVE WASHER AND DRYER CONNECTIONS?
All of the Home at Ashcroft units come with in-home washers and dryers.
IS THERE AN ON-SITE LAUNDRY FACILITY?
No. All of the Home at Ashcroft units come with in-home washers and dryers.
DO YOU HAVE PACKAGE LOCKERS?
No.
ARE THERE ANY WALKING TRAILS CLOSE BY?
Yes. The community has a landscaped walking trail, and Prairie Point Community Park is 0.7 miles away. See more on our Neighborhood page.
DO YOU PROVIDE MONTHLY RESIDENT EVENTS?
Yes, we have events often. Please visit our social media pages to view highlights from previous events and for information on upcoming events.